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Articles
Videos
Humans and AI: The Perfect Partnership for Customer Communications
By
Gina Armada
A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
Be More Effective with Generative AI in Customer Communications
By
Atif Khan
The potential of generative AI to positively impact how we work and live is massive
A Tale of Two Revolutions
By
John Mancini
You may wonder why an old content management guy is writing about generative AI and LLMs
Generative AI
By
Liz Stephen and Mia Papanicolaou
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
What it Takes to be Effective with Gen AI
By
Atif Khan
Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
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